Privacy Policy

Last updated: 22 October 2026 · By Pranjali Sharma, Co-founder, ProHope · D-47 Anand Niketan, near CAEHS College, Meerut Cantt, Uttar Pradesh, India

1. Who we are

ProHope is a family wellness nutrition brand based at D-47 Anand Niketan, near CAEHS College, Meerut Cantt, Uttar Pradesh, India. In this policy, “ProHope”, “we” and “us” refer to the operator of prohope.in.

2. Information we collect

• Order details: your name, phone number, email address, billing and shipping address when you place an order.
• Payment information: payments are processed by our payment partners. We do not store your full card, UPI or bank details on our servers.
• Messages: information you share when you contact us by email, WhatsApp or our forms.
• Usage data: pages visited, device and browser type, and approximate location, collected through cookies and analytics tools.

3. How we use your information

• To process, ship and support your orders.
• To reply to your questions and provide customer service.
• To improve our website, products and content.
• To send updates or offers, only where you have chosen to receive them. You can opt out at any time.
• To meet legal, tax and accounting obligations.

4. Cookies and analytics

We use cookies and similar technologies to keep the site working, remember your cart and understand how visitors use the site. We use Google Analytics, Google Tag Manager, Microsoft Clarity and the Meta (Facebook) Pixel for analytics and advertising measurement. You can block or delete cookies in your browser settings; some parts of the site, such as the cart, may not work without them.

5. Sharing your information

We do not sell your personal information. We share it only with service providers who help us run our business, such as hosting, payment, delivery and analytics partners, and only as needed for those services, or when required by law.

6. Data security and retention

We use reasonable technical and organisational measures, including HTTPS encryption, to protect your information. We keep order records for as long as needed for the purposes above and to meet legal requirements.

7. Your rights

You may ask us to access, correct or delete your personal information, or to stop sending you marketing messages. Write to us at info@prohope.in and we will respond within a reasonable time.

8. Children

Our products are made for families, but this website is intended for use by adults. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed.