Refund & Returns Policy

Refund & Returns Policy

ProHope products are food products. For hygiene and safety reasons, we do not accept returns. If your pack arrives torn or damaged, we will give you a full refund after verification.

Last updated: 22 October 2026 · By Pranjali Sharma, Co-founder, ProHope · D-47 Anand Niketan, near CAEHS College, Meerut Cantt, Uttar Pradesh, India

No returns on food products

Once a ProHope product has been delivered, it cannot be returned or exchanged. This protects the safety and quality of every pack we send.

Torn or damaged packaging: full refund

If your package arrives torn, opened or damaged, you are eligible for a full refund after we verify the issue. To request it:

  • Contact us as soon as possible after delivery at info@prohope.in or on WhatsApp +91 94572 66741.
  • Share your order number and clear photos of the outer box and the product pack.
  • Keep the product and packaging until our team has verified the issue.

Refund process

After verification, we will approve the refund and process it to your original payment method. You will receive a confirmation from us once the refund has been initiated.

Cancellations

If you need to cancel an order before it has shipped, contact us as quickly as possible and we will do our best to help.

Questions

Read our Terms & Conditions or contact us for any help with your order.